Multiple or unauthorised charges

Streamer members are charged once a month on the date they signed up.

If you recently signed up for Streamer, or you're a member who changed your payment method or retried a declined payment, you may see an authorisation request that appears as a pending transaction on your statement. Authorisations are not charges but may affect your available balance until your bank releases the funds in a few days.

• If the authorisation request consumed the available balance on your account, then we will be unable to process the Streamer charge. If this happens, you will need to add funds to your account or use a different payment method.

If you are seeing multiple charges or charges that you believe to be unauthorised from Streamer, follow these steps.